Privacy Policy
The use of this site is subject to the following rules:
1. General Information
Commsoft Technologies Inc. agrees to protect the privacy of its clients, employees and any other stakeholders.
The goal of this Policy is to establish norms and procedures for the collection, use, communication and conservation of this information.
2. Definition
Personal information is defined as any information that allows a physical person to be identified directly or indirectly. The information can be in various forms: writing, video, image or audio.
3. Collection and Use of Personal Information
Commsoft Technologies collects only the information required for its commercial activities and for the purposes listed below.
The personal information that we gather includes:
- The contact information, such as the first and last name, email address, telephone number, company name, postal address, job title, industry;
- The information in our clients’ databases to which we have access as part of the service delivery;
- Browser cookies and IP addresses;
- Bank account numbers;
- Employee information in the curriculum vitae and the court ledgers, as well as the social insurance numbers (SIN) of our employees.
- Any other personal information provided.
Any other personal information provided.
- Ensure we can properly respond to the mandates entrusted to us;
- Provide our implementation and development services and respond to technical issues and to requests for technical support;
- Customize the web experience, show advertising and content that’s adapted to the user profile and preferences;
- Transmit product information by email or any other means of communication;
- Process payments and manage invoicing;
- Improve our product and service offer and obtain statistics and analyses;
- Recruit, analyze applications and hire;
- Create employee files, manage employee benefits and payroll;
- Meet our legal obligations.
4. Consent
Through this Policy, the terms and conditions of our website, our service contracts and employee directives, Commsoft Technologies ensures the purpose of the collection is communicated. Before collecting, using or sharing your personal information, we ask for your consent. Depending on the sensitivity of the information, the consent can be implicit or explicit.
An individual has the right to refuse or retract their consent at any time, in accordance with the legal or contractual restrictions. You will be informed of any consequences, such as the impossibility of providing or continuing to provide some of our services.
If the personal information has to be used for any purpose other than those indicated, the consent of the concerned individuals will be solicited again.
5. Disclosure and Access to Personal Information
The personal information that we hold is not disclosed to anyone without the consent of the concerned person unless disclosure is required by law.
Access to personal information is restricted to those people for whom it is essential in the course of their work.
6. Accountability, Retention and Security
Commsoft Technologies is responsible for protecting all the personal information it is entrusted with, whether it be collected by the company or transmitted by a third party. A person in charge of privacy protection has been appointed at Commsoft Technologies. This person is responsible for overseeing the implementation of the present Policy, handling questions and complaints, informing employees and raising their awareness on the importance of privacy protection.
The information Commsoft collects is retained as long as required for the purposes listed in this Policy and in accordance with legal and regulatory obligations.
Appropriate measures are in place to protect this information against loss, unauthorized disclosure, unauthorized access and destruction.
These measures include:
- Requiring passwords to access databases;
- Restricting access to personal information for employees who do not need it in the course of their work;
- Masking information, e.g., the last numbers in a sequence are replaced by stars;
- Signing a privacy clause upon the hiring of employees.
7. Accuracy
Commsoft Technologies ensures a person's personal information is as accurate, up to date and complete as possible.
The individuals concerned by the data collection are encouraged to inform us as soon as possible of any changes to their information.
8. Requests for Information and Complaints
Any individual has the right to access his or her personal information being retained unless access is denied by law. Whether it is to consult or change the information, you can always make a request with the person in charge of privacy protection. We’ll respond within 30 days of receiving your request.
For any requests or questions relative to this Policy or to file a formal complaint for privacy violations, please contact the person in charge of privacy protection.
Contact information of the person in charge of privacy protection:
Myriam Dion-Bérubé, CRHA
Title: Coordinator - Human Resources
Telephone: 1 514 937-7519