Proximity
At Fidelio, our team is proud to be local and rooted in Montreal. Being near our clients allows us to provide personalized help and customize our solutions to meet your unique challenges.
Our local presence in Canada ensures direct communication channels. This allows our clients to engage directly with our team without any barriers or intermediaries in between.
The tools and assistance you need
1. We begin with an initial meeting. To kick off the project and get to know your business and your goals.
2. The sessions are to introduce you to Fidelio. Follow the sessions to learn how to implement Fidelio.
3. The support doesn’t end here. Your business is assigned a project leader. If you have any questions, we’re there to help you.
Supplying the steps to success
Upskilling: Throughout the project, our team is there to help you maximize your ownership of Fidelio.
Centralized toolbox: A platform is available 24/7 with various training resources: videos, webinars, documentation and FAQs. You can check your project progress, budget, and requests in real time on your customer Web portal
Support adapted to your reality: Our team is there for you at every step. We have a step-by-step training process to help you learn quickly. This includes a starting meeting and workshops to improve your skills.
Client Portal: The ultimate communication tool to ensure the success of your project
Read the documentation to support your independence. We’ve made all our most recent documentation available to you.
Follow the evolution of your ongoing projects
Track in real time how your projects are progressing with us.
Make service requests
To get help from our team, fill in the request forms online. Track the processing of your request in real time.
Accessible from your mobile device
And from your computer, of course.
Fidelio is easy to maintain
Stay flexible and state-of-the-art
Improve your system by adding modules and functionalities. Adapt your system to your growing needs so you can proactively meet demands and compete.
Configure your system on your own
It’s easy to put into place. You can make changes at your speed, like adjusting prices, promotions, customer details, supplier information, and product listings.
No more heavy lifting for your IT team
Expert Fidelio is now in the cloud which means you don’t have to deal with IT equipment or an IT team. Servers, security, firewalls, networks, connectivity...all this is taken care of for you. All you need is Internet access.
Automatic updates
Everything is easier with automatic updates. It’s one of the many advantages of the cloud.
On average, our customers' teams achieve a 40% reduction in time spent on their routine tasks.
Get inspired by the success stories of organizations that have partnered with Fidelio, and learn how our solutions have contributed to their evolution.
Co-Owner
Baron Tools Montreal
Using Fidelio, our shipping and receiving teams reduced the time spent on their usual tasks by 25%.
Director of Operations
Maçonnex
We carry about 50,000 products, distributed in six locations. [...] Now, with centralized inventory, we can process orders faster and update customers on delivery time. Customers love this!
ERP Project Manager
Boulangerie St-Donat
The product recall exercise now takes three times less time and our first audit since Fidelio went very well unlike the previous ones.
Director of Finance and Administration
Coractive Inc.
The plus-value is in terms of the information we have. It’s the quality of information, and having that information on time, that enables us to act quickly.
Go further with our resources
Ready to get started? Talk with our experts.
Discover how Fidelio Cloud ERP allows you to drive revenue, save time and resources, and optimize your investments.
Request a demoExplore more about Fidelio
Ready to know more about Fidelio? We’ve got just the thing for you.
