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General
Find answers to common questions about Fidelio Cloud ERP and ERP systems in general.
01.
Fidelio is a cloud ERP management software for small and medium-sized manufacturing, distribution, and agri-food transformation companies. The system provides a 360° view of the company and manages all its operations from A to Z.
02.
An ERP software is a business management system that streamlines operations, improves efficiency, and facilitates decision-making. It collects and manages data from different departments such as finance, sales, production, and logistics. Its main features include inventory management, order management, supplier management, human resources, finance, production, supply chain management, and reporting.
03.
The main ERP features include managing inventory, orders, suppliers, finances, HR, and production. Other features include supply chain management, CRM, and reporting.
04.
The choice of the best ERP depends on the specific needs of your business, your industry, the size of your company, and your budget. In the case of SMEs, companies can benefit from an ERP system early in their growth. Starting with just a few modules, such as accounting and inventory management.
05.
Fidelio Cloud ERP is Canadian software developed in Montreal, Quebec since 1999.
Pricing
Gain insights into Fidelio Cloud ERP pricing structures and licensing models, designed to accommodate your business needs.
01.
Having a free trial is not possible. However, we provide many self-service demonstration videos.
02.
No, it is not possible to buy a single module. Depending on your needs, we offer two types of licenses with a predefined list of modules.
03.
The rates include the use of licenses ("Manufacturer" or "Distributor"), hosting, and the service contract. The cost does not include implementation, so you should plan for an additional budget.
04.
Yes. You need at least 5 licenses.
Implementation
Explore common questions regarding the implementation process of Fidelio Cloud ERP, ensuring a smooth transition for your business.
01.
The implementation time is different for manufacturing companies and for distributors. The average is 4 to 6 months for distributors and 6 to 9 months for manufacturers. The implementation time also depends on your involvement in the project.
02.
We provide comprehensive documentation in your client space.
03.
We provide personalized project tracking tools on your client space.
04.
We need a project manager to lead the project, work with the team, and communicate effectively with Fidelio.
Service
Find answers to common questions about Fidelio Cloud ERP service and support for satisfaction and best use.
01.
Our customers have access to a dedicated online platform to track their projects and communicate with support.
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