Fidelio FAQs

Fidelio is designed to meet the needs of manufacturing and distribution SMEs. Unlike generic ERP solutions, it reflects your business realities: inventory, production, procurement, distribution, and finance. You gain a centralized and accurate view of your operations while improving efficiency.

Yes. The interface is intuitive and designed for different types of users. Our training and support ensure quick adoption, reducing learning time and enhancing daily efficiency.

Yes. Fidelio provides a fully integrated B2B and B2C e-commerce platform. Stocks, prices, and orders are automatically updated, reducing errors and improving the customer experience.

Yes. Fidelio easily integrates with your existing tools (e.g., Salesforce, Power BI, Shopify, Mailchimp, HubSpot) via its APIs. Automate your processes, eliminate duplicates, and customize the ERP to your unique needs to support your growth.

Yes. Fidelio already incorporates certain AI modules, and their development is continuously evolving. Contact us to learn more!

Yes. Fidelio’s integrated WMS automates your warehouse operations, eliminates paperwork, and ensures full real-time inventory traceability. You benefit from increased accuracy, fewer errors, and reduced costs, while helping your teams become more productive and provide better customer service.

The subscription includes access to the cloud-based software, automatic updates, data security, technical support, and reliable, high-performance hosting. You receive an all-in-one service.

Yes. You automatically receive the latest innovations with quarterly solution updates.

Yes. Fidelio grows with you. You can add users or adapt your processes without changing systems. The solution is designed to support your growth.

We guide you from the start with a clear plan. Our team analyzes your business processes and helps you prepare your data and adopt best practices to ensure project success.

Implementation time depends on several factors, such as the complexity of your processes, the number of users, and the amount of data. We establish a realistic plan tailored to your context to minimize risks and ensure a successful rollout.

You are supported by a project manager dedicated to your company. Transparent and clear tracking allows you to measure progress and maintain control throughout the project. The Fidelio client portal keeps you connected to your project, with up-to-date documentation, real-time request tracking, and access from anywhere on mobile or desktop.

Yes. Training is central to our approach. We train your teams to use Fidelio effectively through workshops and a training plan prepared in advance of deployment. Additionally, you have access to documentation at all times via the client portal to deepen your knowledge, ensuring rapid adoption and optimal return on investment.

You can contact our support team via your client portal. Our experts know the product inside out, ensuring fast and tailored responses to your needs.

Yes. Technical support is included in your subscription.

Yes. You have access to complete documentation and practical online guides. These resources are available anytime, allowing you to quickly find answers, while still having the option to contact our experts if needed.