Secure Your Data With Microsoft Azure & Fidelio Cloud ERP

Benefit from unmatched system security thanks to Fidelio’s partnership with Microsoft Azure cloud computing services.

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Your data is safe and it belongs to you

Fidelio Cloud ERP is securely hosted following international standards and best practices. Your data is stored on Microsoft Azure, a global leader in system security and cyber-attack prevention. You can be confident that we host your data in Canada and that you maintain full ownership of it.

Azure digital security

Azure Monitor

The Azure monitoring service safeguards and updates your environment.

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KPMG-EGYDE Security Tests

In addition, one of the best cybersecurity firms, KPMG-EGYDE, completes annual security tests on the environment.

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Automatic Monitoring

An EDR (Endpoint Detection and Response) solution with the help of a SOC (Security Operations Center) monitors the environment 24/7/365.

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Scalable and Innovative Security: Your Guarantee of Permanent Protection

Fidelio Cloud ERP system keeps its data safe in a secure structure that follows global standards and best practices.

  • Web Application Firewall (WAF) to control access to the system.

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    Sentinel One antivirus

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    Use of Microsoft Defender for cloud protection.

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    Encryption is put in place in transit and at rest to enforce data security.

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    Redundancy is put in place on different functions and servers to ensure better system availability.

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    Data backup system and system using Geo-Redundant Storage (GRS) put in place.

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    Redundancy on several servers to improve resistance to outages.

On average, our customers' teams achieve a 40% reduction in time spent on their routine tasks.

Take a tour of our success stories. They all showcase the real-world success stories and experiences of businesses that have transformed their operations with our powerful and user-friendly solutions.

Hugues Dumont

Co-Owner

Baron Tools Montreal

Using Fidelio, our shipping and receiving teams reduced the time spent on their usual tasks by 25%.

Emmanuel Tedeschi

ERP Project Manager

Boulangerie St-Donat

While orders used to be processed manually by an employee, Fidelio’s automatic sorting has reduced order processing time from 2.5 hours to 5 minutes per day. This is also true for invoices that are now imported directly into Fidelio. These 2 automations have freed up the work of a full-time employee.

Gisèle Chouimard

Director of Finance and Administration

Coractive Inc.

The plus-value is in terms of the information we have. It’s the quality of information, and having that information on time, that enables us to act quickly.

Isabelle Gauthier

Business Analyst

Coractive Inc.

Today, all that data is onscreen, in real-time. Instead of spending time gathering data, they refer to the analysis view, and focus on the core of their work.

Go further with our resources

Microsoft Azure: General Questions

Discover the server infrastructure and services of Microsoft Azure, the platform that hosts Fidelio Cloud ERP.

01.

What is the service guarantee for availability?

Our service guarantees availability 99.95% of the time.

02.

What are the hosting methods offered: shared versus dedicated?

We offer hosting that’s entirely dedicated to our clients.

03.

Are the servers installed in one or several data centres?

Our servers are mainly installed in one data centre.

04.

What type of installation are you using?

We mainly use virtual machines (VM) with redundancy, except for the SQL system, which has another configuration.

05.

Do you carry out regular tests on your installations?

Yes, we test our installations regularly to ensure proper functioning and security.

06.

Do you have a monitoring system for server infrastructure and service access?

Yes, we have a complete monitoring system thanks to Azure Monitoring, that monitors in real time the server infrastructure and service access.

Microsoft Azure: Server Infrastructure and Access to Services

Gain an understanding of the server infrastructure and service accessibility offered by Microsoft Azure, the reliable platform hosting Fidelio Cloud ERP

01.

How is data encrypted, as much in transit as at rest?

We use several encryption methods to ensure the security of data both in transit and at rest.

02.

Are the ports in communication with servers locked?

We enhance our infrastructure's security by preventing access to any ports from outside.

03.

What is the backup type, frequency and retention period?

We do both complete and differential backups as well as log backups for the Azure SQL databases, over 7 days. In addition, for long-term backups, we keep one backup per week over 4 weeks, and then one backup per month over 6 months.

04.

If an incident occurs, how long will it take to access services and recover data?

If something happens, we work hard to make sure you can get help quickly and get your information back. The time depends on the size of the database but we guarantee to act swiftly to restore the situation.

05.

What are the terms and conditions regarding the return and destruction of data when a contract expires?

You can export data to Excel at any time.

06.

Do you have planned service interruptions, and if so, what are their frequency and length?

We limit our planned service interruptions to evening updates to minimize impacts on your use of services. We do everything in our power to reduce to a minimum the number of planned interruptions.

Microsoft Azure: Fidelio WEB Security and Access to the Database

Learn about security protocols and database access controls within Microsoft Azure for Fidelio Cloud ERP, ensuring robust protection of your data and operations.

01.

Is it possible to log in to Fidelio WEB using Active Directory?

We are currently working on this functionality, which will be available soon.

02.

Can someone block access to Fidelio on a specific computer station?

No, we don’t block access to Fidelio by computer station, but we manage user access.

03.

Is it possible to run queries on the database as you can with SQL Server Management?

Yes, you can run queries on the database using SQL Console.

04.

I created reports in Power BI. How can I continue to use them?

You can continue to use your Power BI reports by integrating them with Fidelio using an API. This functionality will soon be available.

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Ready to get started? Talk with our experts.

Discover how Fidelio Cloud ERP allows you to drive revenue, save time and resources, and optimize your investments.

Request a demo